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Cirrus Student Manual
A Guide to Using the Cirrus System and to Writing in the Digital Environment
(Status : Public)
Coordinated by Cirrus
  • If you're having trouble with an aspect of Cirrus, it's possible that others have too. Check this section to see some of the most commonly asked questions.

  • Why Can't I Access Cirrus?

    Make absolutely sure that you're accessing Cirrus and not AustLit.

    Although Cirrus is powered by AustLit, the two websites do not overlap, and your Cirrus membership will not work on AustLit. Make sure that you are accessing this link: http://cirrus.austlit.edu.au/

  • Why Is Cirrus Not Working Properly in My Browser?

    Cirrus is optimised for certain browsers.

    We do not support Internet Explorer or Edge, but Chrome, Firefox, and Safari are all acceptable options. In some instances, using an older browser may affect the functionality of the system; this is particularly the case with older versions of Chrome, which can affect image uploads. We recommend that you keep your browser as up-to-date as possible. If in doubt, use the links below to update your browser:

  • What If I'm Still Having Problems?

    Some Blackboard content requires you to enable third-party cookies.

    If you are told your session has expired after clicking the link within a course, check that your browser is set to allow Third Party Cookies.

    In Safari, choose Preferences, and then Privacy.

    Select the options below.

  • In Chrome,

    • On your computer, open Chrome.
    • At the top right, click (vertical three dots).
    • At the bottom, click Advanced.
    • Under "Privacy and security," click Content settings.
    • Click Cookies.

    • Turn on Allow sites to save and read cookie data.

    (Source)

  • In Firefox,

    • Click the menu button  Menu and choose Options.
    • Select the Privacy & Security panel and go to the History section.
    • In the drop-down menu next to Firefox will choose Use custom settings for history.

    • Check mark Accept cookies from websites.

    (Source)

  • Why Can't I Log in Properly? I Have Two UQ Email Accounts

    When you have more than one UQ email account, please make sure you are using the correct email account when accessing Blackboard. Browsers will cache log-in details, and logging into one email account will then cause problems in accessing Blackboard with the other account.

    If you receive the 'session expired' notice, follow the steps above regarding third-party cookies, and still receive the error message, please follow the steps below.

    First, make sure that you’re logged out here:

    https://logout.uq.edu.au/

    Then sign in here, with your student or tutor ID (whichever is relevant to your role in the course):

    https://auth.uq.edu.au/idp 

    Then access the Blackboard course.

  • Why Won't Cirrus Work on My Tablet?

    Cirrus is not yet optimised for mobile platforms. This is something that will be addressed in future development. In the meantime, please use a desktop computer or a laptop to work on Cirrus.

  • Why Won't My Image Upload?

    The problem could be image size, a corrupted file, or a browser issue.

    If the Cirrus system won't upload an image, it's usually a matter of scale. Cirrus will re-size your images for you, but extremely large, very high-quality images will often present too much of a challenge. We recommend re-sizing images (the Cirrus screen-width is set to 700px, but will take a larger image) before attempting to upload them.

    Occasionally, the system will reject a file despite it being an acceptable size and accepted format. If your file seems okay otherwise, try saving a .jpeg as a .png (or vice versa), and see if it will upload in the new format. If it still won't upload, the image might be corrupted.

    Finally, check that your browser is up to date. Some older versions of the browsers (especially Chrome) cause problems including difficulty uploading images.

  • Why Can't I Edit My Work?

    The page must be in editing mode before you can edit your work.

    If you're trying to edit text in your exhibition or for an annotation assignment, you'll need to make sure that the work is in editing mode first.

    To put your exhibition in editing mode, click the My Cirrus button in the top right-hand corner of the screen, and select 'Editing Mode' from the drop-down menu.

    For annotation assignments, look for the 'Editing Mode' button on the right-hand side of the page.

  • Why Can't I Add Another Tile Set?

    Only one tile set can be included per tab.

    If you've already added a tile set to the tab you're working on, you won't be able to add another, and the option will no longer appear when you click + Page Component. You can, however, create a new tab and add a tile set to that.

  • Why Isn't My Video / Audio Embedded?

    Video and audio won't embed without the correct 'embed' link.

    To embed a video or audio file, you must make sure that you use the specific 'embed' link provided by the file-sharing site. This link contains the necessary code for embedding the video. If your video won't embed, check that you're using the embed link, and not the basic URL.

    The embed link' is usually found under the 'Share' button on the video-hosting site. Below are examples of where to find the embed link on (first) YouTube and (second) Vimeo.

  • If sharing through embedding has not been enabled for the file, you will not be able to embed it on Cirrus.

    Check the section of the manual on embedding audio-visual material for more information.

  • Why Won't My Work Download as a PDF? (Getting a Blank Screen)

    Check that you don't have stray 'junk' HTML in your work.

    If you try to download your work as a PDF and instead get a blank page, it is most likely a problem with incorrect HTML somewhere on your exhibition. The most common example of this is people using angle brackets instead of round brackets. The system will interpret any angle brackets as HTML, which will cause issues if they are used in another context. The problem will also occur if one of your links is incomplete or invalid.

    Tip: Use the 'Download this page as PDF' option on each of your tabs; this will help you isolate which section has the problem.

    Check your work carefully, but if you can't see the problem, contact Cirrus staff for assistance.

  • Why Won't My Work Download as a PDF? (Not Seeing the PDF Download Option)

    Make sure that you have your exhibition in public mode.

    The 'Download as PDF' option will only appear in the drop-down menu when your work is in public mode, not when it is in editing mode. Make sure your work is in public mode before trying to download it as a PDF.

  • Why Can't I See the Audio or Video for Annotation?

    Video and audio files might take a little while to load.

    If you're getting a blank white screen where there should be an annotatable video or audio file, try refreshing the page. If this doesn't solve the problem, contact us.

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